Privacy Policy
Last updated: 2026-07-06
Light Rider Inc. ("we," "us," or "our") operates Light Rider Cloud (the "Service"), a software-as-a-service platform available at platform.lightriderinc.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and describes the rights available to you under the EU/UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").
By using the Service, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Service.
1. Who We Are (Data Controller)
Light Rider Inc. is the data controller responsible for your personal information.
Contact details:
Light Rider Inc.
5825 University Research Ct Suite 2000, College Park
MD 20740
Columbia, Maryland
United States
E-mail: info@lightriderinc.com
2. Personal Information We Collect
| Category | Examples | Source |
|---|---|---|
| Account & identity data | Name, email address, username, password (hashed) | Provided directly by you |
| Payment data | Billing name/address, payment card token, transaction history | You / our payment processor (we do not store full card numbers) |
| Usage & analytics data | Pages viewed, features used, clickstream, session duration, device/browser type, referring URLs | Automatically collected via standard server logs |
| Location data | Approximate location inferred from IP address; precise location only if you grant permission | Automatically collected / device permissions |
| Device & technical data | IP address, operating system, device identifiers, log data | Automatically collected |
| Communications | Support requests, survey responses, correspondence | Provided directly by you |
Sensitive information: We do not intentionally collect special-category data (e.g. health, biometric, or precise geolocation used for tracking) unless you voluntarily provide it or applicable law defines a category of data we process as sensitive (e.g. precise geolocation). Where we do, we rely on your explicit consent.
3. How We Use Personal Information
- Provide, operate, and maintain the Service and your account
- Process payments and manage subscriptions/billing
- Monitor, analyze, and improve performance, security, and usability (analytics)
- Provide customer support and respond to inquiries
- Send service-related communications (e.g. security alerts, billing notices)
- Send marketing communications where you have opted in (you may opt out at any time)
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms of Service
Legal bases for processing (GDPR)
| Purpose | Legal basis |
|---|---|
| Providing the Service you signed up for | Performance of a contract |
| Billing and payment processing | Performance of a contract / legal obligation |
| Product analytics and service improvement | Legitimate interests |
| Marketing communications | Consent |
| Security monitoring and fraud prevention | Legitimate interests / legal obligation |
| Responding to legal requests | Legal obligation |
4. Cookies and Similar Technologies
We only use strictly necessary cookies and similar technologies (such as local storage) that are essential for the core functionality and security of the Service. We do not use third-party analytics, tracking, or advertising cookies. Because we only use essential cookies, we do not use a cookie consent banner. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but please note that some parts of the Service may not function properly if you disable essential cookies.
5. How We Share Personal Information
We do not sell personal information for money, and we do not share personal information with third parties for cross-context behavioral advertising, as those terms are defined under the CCPA.
We disclose personal information only to:
- Service providers/processors acting on our behalf under contract, such as cloud hosting providers and payment processors — solely to help us operate the Service
- Professional advisors (legal, accounting) as needed
- Authorities where required by law, regulation, or legal process
- Successors in connection with a merger, acquisition, or asset sale, subject to standard confidentiality obligations
We require our service providers to protect personal information and to use it only for the purposes we specify, consistent with our contractual and legal obligations (including CCPA service-provider requirements and GDPR Article 28 data processing terms).
6. International Data Transfers
If we transfer personal information from the EEA, UK, or Switzerland to a country not deemed to provide an adequate level of protection, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, together with supplementary measures as needed.
7. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type — for example, account data is retained while your account is active plus 2 years afterward; analytics data is generally retained for 14 months. When no longer needed, data is securely deleted or anonymized.
8. Your Privacy Rights
If you are in the EEA, UK, or Switzerland (GDPR)
You have the right to:
- Access the personal information we hold about you
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten"), subject to certain exceptions
- Restrict or object to certain processing, including profiling and direct marketing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local supervisory authority
If you are a California resident (CCPA/CPRA)
You have the right to:
- Know what personal information we collect, use, disclose, and (if applicable) sell or share, and to request a copy of the specific pieces collected
- Delete personal information we've collected, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of sale or sharing of personal information — not applicable, as we do not sell or share personal information
- Limit use of sensitive personal information — not applicable, as we do not use sensitive personal information beyond what is necessary to provide the Service
- Non-discrimination for exercising any of these rights
- Designate an authorized agent to submit requests on your behalf
Categories of personal information collected/disclosed in the past 12 months (CCPA categories): Identifiers; customer records (e.g. payment info); internet/network activity; geolocation data (approximate); commercial information (transaction history). Disclosed only to service providers as described in Section 5 — not sold or shared.
How to exercise your rights
Submit a request to info@lightriderinc.com or via Contact form. We will verify your identity before fulfilling requests and will respond within the timeframes required by applicable law (generally 30 days for GDPR, 45 days for CCPA).
9. Public Demo (Pre-Registration)
Before the full platform launches, we offer a free public demo of select features that does not require account registration (the "Demo"). This section describes how this Policy applies to the Demo specifically.
What we collect in the Demo
- No account data — since the Demo requires no registration, we do not collect names, emails, or passwords through it.
- Technical data — IP address (used to infer approximate location) and log data, collected automatically.
- Any content you type into the Demo — not linked to an identity, but treated as personal information if it could identify you (e.g. if you paste in sample data containing names).
How Demo data is used and retained
- Solely to operate, monitor, and improve the Demo and inform development of the full platform.
- Not sold or shared with third parties, consistent with Section 5.
- Demo content/session data is not guaranteed to be retained and may be cleared at any time; analytics data collected during the Demo is retained on the same basis as described in Section 7.
Your GDPR and CCPA rights described in Section 8 apply equally to any personal information collected through the Demo.
10. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can delete it.
11. Security
We implement technical and organizational measures — including encryption in transit, access controls, and regular security reviews — designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Policy from time to time. We will post the revised version with an updated "Last updated" date and, where changes are material, provide additional notice (e.g. email or in-product notification).
13. Contact Us
Questions about this Policy or our data practices? Contact us at info@lightriderinc.com.